Accessibility statement for the Adult Social Care Referral Form website

This accessibility statement applies to the Adult Social Care Referral Form online referral service, available at: adult-social-care-referrals.camden.gov.uk.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• navigate most of the site using a keyboard
• listen to most of the website using a screen reader
• zoom in up to 200% without the text spilling off the screen
• use the service on mobile, tablet and desktop devices

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability: https://mcmw.abilitynet.org.uk/

How accessible this website is

We know that parts of this service are not fully accessible. Some users may experience issues when using the site on mobile, when navigating with a keyboard, or when using a screen reader. Certain components do not behave as expected at high zoom levels, and some interactive elements do not provide clear labels or feedback for assistive technologies.

We are working to address these issues and improve overall accessibility.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille call us on 020 7974 4444.

If you are D/deaf or hard of hearing you can call us for free, 24 hours a day using SignVideo.

For additional contact details go to contact information on camden.gov.uk.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: webaccessibility@camden.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service(EASS).

Technical information about this website's accessibility

The London Borough of Camden is committed to making this website accessible, in accordance with the Public Sector Bodies (websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 (WCAG) AA standard, due to ‘the non-compliances’ listed below:

• Cookie banner does not behave consistently on mobile devices and cookie buttons may be unusable
• No timeout warning is provided before user sessions expire
• “Change” links on the Check your answers page are not descriptive for screen reader users
• Form title within the navigation is read repeatedly by screen readers
• Automated testing has flagged ARIA label issues
• Menu chevron button and back button become compressed at high zoom levels
• Alternative contact section allows identical details to be entered without validation

Non‑accessible content

The content listed below is non‑accessible for the following reasons.

Non‑compliance with the accessibility regulations

The following are the high and medium priority issues identified. Further details on low‑priority issues are available on request.

Cookie banner reappears and cookie buttons unusable on mobile

The cookie banner reappears on page load in Safari private browsing, even after users accept or reject cookies. On mobile devices, the Accept and Reject buttons may be unusable.

No timeout warning

Users are not warned before they are timed out, causing unexpected loss of progress.

WCAG 2.2 violation(s): 2.2.6 (AAA)
Occurrences: All pages

“Change” links not descriptive for screen reader users

On the Check your answers page, all links labelled “Change” do not describe their purpose. Users cannot identify which field the link relates to.

WCAG 2.2 violation(s): 2.4.9 (AAA)
Occurrences: Check your answers page

Form title repeated multiple times in navigation

The form title “Adult social care referral form” is read out repeatedly by screen readers in the navigation, creating unnecessary noise and delay for users navigating via assistive technology.

WCAG 2.2 violation(s): 2.4.1 (A), 4.1.2 (A)
Occurrences: Navigation menu on all pages

ARIA label issues identified by automated testing

Missing or incorrect ARIA labels may prevent assistive technologies from understanding component purpose.

WCAG 2.2 violation(s): 4.1.2 (A), 4.1.3 (AA)
Occurrences: Reasonable adjustments section

Menu and back button compressed at high zoom

When the page is magnified beyond 175%, the menu chevron button and back button visually compress, becoming difficult to use.

WCAG 2.2 violation(s): 1.4.10 (AA), 1.4.4 (AA)
Occurrences: All pages (menu navigation)

How we tested this website

We use the Web Content Accessibility Guidelines V2.2 level A, AA and AAA to test how accessible adult-social-care-referrals.camden.gov.ukis.

The last tests were carried out in March 2026.

To read the full report please email us atweb.support@camden.gov.ukfor a copy.

What we’re doing to improve accessibility

We are working to fix these issues and aim to resolve the critical barriers by September 2026. We will update this statement as improvements are made.

Preparation of this accessibility statement

This statement was prepared on 11/03/2026.
It was last reviewed on 11/03/2026.